Refund policy

At ZenithBay , we strive to ensure you're completely satisfied with your purchase. If for any reason you're not happy, we offer a hassle-free return and refund process, as outlined below:

Return Policy:

• You have 30 days from the date of delivery to return most items for a refund or exchange.
• To be eligible for a return, products must be unused, in original condition, and in the original packaging.
• Certain items, including clearance products, gift cards, and personalized items, are non-returnable. Please check the product page for specific details.

Refund Policy:

• Once we receive your returned item, we will process your refund to the original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part or the product is defective.
• If you received a damaged or incorrect item, please contact us immediately, and we will cover return shipping costs.

Exchanges:

• If you wish to exchange an item, please reach out to us within 30 days. We will guide you through the exchange process to ensure you get the product that’s right for you.

For assistance, please contact our customer support team. We're here to help!